Frequently Asked Questions
Everything you need to know about shopping with Mi Store Kenya
Are your products genuine Xiaomi items?
Yes, all products sold on Mi Store Kenya are 100% authentic Xiaomi electronics, sourced directly from authorized distributors and come with official manufacturer warranties.
What are your delivery timelines within Kenya?
We offer same-day delivery within Nairobi for orders placed before 2:00 PM. For locations outside Nairobi, delivery typically takes 24 to 48 hours via our trusted courier partners.
What payment methods do you accept?
We accept a variety of secure payment options including M-Pesa, credit/debit cards (Visa and Mastercard), and direct bank transfers. Cash on delivery is also available for specific regions in Nairobi.
Do the electronics come with a warranty?
Absolutely. Most of our smartphones and smart home devices come with a 12-month limited warranty covering manufacturing defects. Accessories typically carry a 6-month warranty.
What is your return and refund policy?
If you receive a faulty device, you can return it within 7 days of purchase for a replacement or refund, provided the item is in its original packaging and condition.
Can I visit a physical store to see the products?
Yes, you can visit our experience centers located in Nairobi to interact with the latest Xiaomi gadgets before making a purchase.