Returns & Exchanges

At Mi Store Kenya, we want you to be completely satisfied with your purchase. We offer a 7-day return policy for defective electronic items and a seamless exchange process to ensure you always have the best Xiaomi experience.

1

Initiate Your Request

Contact our customer support team within 7 days of delivery via email or phone with your order number and clear photos of the item.

2

Verification & Approval

Our technical team will review your request to ensure the product is in its original packaging with all accessories and meets our return criteria.

3

Package and Ship

Once approved, securely pack the device and drop it off at our main service center in Nairobi or arrange for a courier collection.

4

Refund or Exchange

After a final quality inspection, we will process your replacement unit or issue a refund to your original payment method within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing